Replying to buyers is a big part of selling on Depop, and the same questions come up again and again. Having a few templates ready saves time and keeps your tone friendly and consistent. Copy these, adjust the details, and keep them in your phone's notes or a text-replacement shortcut.
Answering a question about an item
Hi! Thanks for your interest. The pit-to-pit is __ and the length is __. There's a small mark on the __ shown in photo __, otherwise it's in great condition. Let me know if you have any other questions!
Accurate measurements answer most questions before they're asked. See how to measure clothes for Depop listings.
"Is this still available?"
Hi! Yes, it's still available. Feel free to buy it whenever you're ready, I ship within __ days.
Countering a low offer
Thanks for the offer! I can't go that low, but I could do __. Let me know if that works for you.
Declining an offer politely
Thanks for your offer! I'm going to keep the price as it is for now, as it's already priced below similar ones. Have a lovely day!
For more on handling offers, see how to handle lowball offers on Depop.
Encouraging a bundle
If you're interested in anything else from my shop, I offer __% off bundles of 2+ items, and you'll only pay shipping once!
See how Depop shipping works for bundles.
Thank you after a sale
Thank you so much for your order! I'll get it packed up and shipped within __ days. I'll message you once it's on its way.
Shipping update
Your order has been shipped! Tracking should update within 24 hours. Hope you love it!
Apologising for a delay
I'm really sorry, I've been unable to ship your order yet because __. It'll go out on __. Thanks so much for your patience, and let me know if you'd prefer to cancel.
Don't let a delay run past Depop's shipping deadline. See what happens if you ship late on Depop.
When an item sold elsewhere
I'm so sorry, this item sold just before your order came through, so I've cancelled and refunded you in full. Apologies for the inconvenience!
See how to cancel an order on Depop.
Responding to a problem with an order
I'm really sorry to hear that. Could you send me a photo so I can see the issue? I'd like to sort this out for you.
Stay calm and keep it in the app. If a case is opened, follow Depop's process. See the Depop buyer protection and refunds guide.
Asking for a review
Hope everything arrived safely and you love it! If you have a moment, a review would really help my shop. Thank you!
See how to get good reviews on Depop.
Messages to never send
Never send payment details or ask buyers to pay outside Depop, and never share your phone number or email to "sort it out elsewhere". It removes your protection and breaks Depop's rules. See common Depop scams.
Spend less time on admin
Templates save minutes on messages. DepopAutomation.com saves hours on listings: the AI listing tool writes full descriptions with measurements and details from your photos (so buyers have fewer questions), the bulk lister lists a whole haul at once, the relist feature keeps items fresh, and the profit tracker shows what every sale earned.
Conclusion
A handful of friendly, specific templates covers most Depop conversations: answering questions, handling offers, encouraging bundles, thanking buyers, updating them on shipping, apologising for problems and asking for reviews. Keep messages in the app, keep them polite, and fill in the details for each buyer.